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What is a VoIP Call Center?

Ordinarily a large, open space divided into cubicles, a VoIP call center is a virtual warehouse for sales and marketing, and, to a lesser extent, customer service functions. A typical VoIP call center includes varying numbers of linked micro-computers, often called stations, as well as mainframes, desktop computers, and LANs. Because VoIP communication transmission and reception devices haven’t quite caught up to wireless technology, the need for some traditional LAN capability still exists. The digitizing of telephone communications through the internet allows the staff of a VoIP call center to initiate and respond to almost limitless simultaneous telemarketing calls, phone orders, and/or customer inquiries. The efficiency and volume of telephone communications in a VoIP call center is micro-managed by technologies that are known collectively as Computer Telephony Integration (CTI). Related topics Voip Pbx Virtual Call Center Voip Call Center Call Routing Hosted Voip Call Center Voip Call Center Software Hosted Call Center

What Does a Call Center Recruiter Do?

Call centers often have very high employee turnover rates and may have trouble finding individuals with the qualities and experience they need to fill their job vacancies. Call center recruiters work to help call centers find qualified applicants to fill open positions. In the process of fulfilling his recruiting goals and pleasing his employer or clients, a person in this position typically spends a good deal of time reviewing resumes, perusing job seeker databases, and contacting potential job candidates. His work helps to free his employer or clients to handle other aspects of running a call center since the recruiter is hard at work filling positions. There are many different types of recruiters. Some are general recruiters who will work to fill just about any type of job while others may specialize in a specific field or in finding a specific type of employee. A call center recruiter works to fill positions for call centers, which are typically offices that handle a large amount of incoming or outgoing calls. Some call centers handle both inbound and outbound calls, and many are involved in telemarketing or the processing of sales orders. A call center recruiter may recruit individuals to take or make calls or focus on finding people to fill supervisory and executive-level positions instead. Related topics : Call Center The Call Center Crm Call Center Positions Call Center Assistant Call Center Marketing Call Center Coordinator

VoIP Solutions For the Home and Small Office

Voice over IP (VoIP) uses a broadband Internet connection to transmit telephone communications. VoIP-connected users can call other VoIP users or those still hooked to traditional phone lines with no real discernible difference between the quality of audio or transmission compared to using a conventional telephone. In many cases, home phone customers simply use their original phones hooked to a modem that makes them compatible with the IP connection. Many modems can plug into one phone jack and literally hijack a home's internal telephone wiring, making every phone in the house available for use with VoIP. Large businesses are more likely to have their own custom-built VoIP infrastructures for unified communications. Hosted VoIP services are available for small to medium companies that don't want their own PBX. While not as fully customizable as an in-house hosted system, hosted business VoIP does offer many useful features and the monthly fees are still often lower than standard telephone service. Related : VoIP Phone System - Small Business PBX - VoIP PBX - Phone Lines - VoIP IP Telephony

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