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What is a VoIP Call Center?

Ordinarily a large, open space divided into cubicles, a VoIP call center is a virtual warehouse for sales and marketing, and, to a lesser extent, customer service functions. A typical VoIP call center includes varying numbers of linked micro-computers, often called stations, as well as mainframes, desktop computers, and LANs. Because VoIP communication transmission and reception devices haven’t quite caught up to wireless technology, the need for some traditional LAN capability still exists. The digitizing of telephone communications through the internet allows the staff of a VoIP call center to initiate and respond to almost limitless simultaneous telemarketing calls, phone orders, and/or customer inquiries. The efficiency and volume of telephone communications in a VoIP call center is micro-managed by technologies that are known collectively as Computer Telephony Integration (CTI). Related topics Voip Pbx Virtual Call Center Voip Call Center Call Routing Hosted Voip Call Center Voip Call Center Software Hosted Call Center

What are Hosted PBX Phone Systems?

The main purpose of all telephony functions is to allow for clear and efficient communications. Over the years, telecommunications devices for businesses expanded from individual desk phones to a central switchboards within businesses that routed calls manually to the PBX phone systems that had the capacity to route calls coming into the business. While for many years this meant the establishment of a large amount of equipment on the company premises, the hosted PBX phone systems of today require minimal equipment, a connection to the World Wide Web via a wireless or wired service provider, and some simple programming. One particular form of hosted PBX phone systems is the Private Branch eXchange. Sometimes referred to as an Electronic private Automatic Branch Exchange, this system does not rely on switching equipment that is provided or operated by a common telecommunications carrier. Instead, the system is self-contained and is devoted specifically to one subscriber. This form of the hosted PBX can be maintained on the company site or operated by independent IT firms that supply the dedicated service to the company. In general, hosted PBX phone systems of all types require an internal switching network that is programmed for routing to extensions, as well as voice mail boxes for each user. A central processing unit handles the inbound and outbound traffic for each authorized node on the PBX phone system. Several different cards process the various functions, such as logic Related topics Small Phone Systems Pbx Switch Partner Phone System Voip Pbx Phone System Voip Business Phone Systems Commercial Phone Systems Phone Systems For Small Business

VoIP Solutions For the Home and Small Office

Voice over IP (VoIP) uses a broadband Internet connection to transmit telephone communications. VoIP-connected users can call other VoIP users or those still hooked to traditional phone lines with no real discernible difference between the quality of audio or transmission compared to using a conventional telephone. In many cases, home phone customers simply use their original phones hooked to a modem that makes them compatible with the IP connection. Many modems can plug into one phone jack and literally hijack a home's internal telephone wiring, making every phone in the house available for use with VoIP. Large businesses are more likely to have their own custom-built VoIP infrastructures for unified communications. Hosted VoIP services are available for small to medium companies that don't want their own PBX. While not as fully customizable as an in-house hosted system, hosted business VoIP does offer many useful features and the monthly fees are still often lower than standard telephone service. Related : VoIP Phone System - Small Business PBX - VoIP PBX - Phone Lines - VoIP IP Telephony

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